Consulting & Management​
Strategy, analysis, design, & change management with 30 years of enterprise experience. Independent, creative, diplomatic - we optimize and automate your customer contact processes. We specialize in voice- and chat-bots, conversational- and GenAI, automation, omnichannel CX, as well as the unification and use of knowledge- and CRM-data for personalized, dynamic customer experience.​
Strategy definition & Roadmap
We help you develop and implement the right strategy in regards of today's possibilities. We have a deep understanding of individual project targets and brand values ​​in all industries. Based on your customer service expectations, we develop solutions and processes, focused on customer experience and cost efficiency.
Design CX, UX, Bots, Data, AI
Our specialty is the design of intelligent voice- & chat bots and the optimal interaction with AI, CRM data and omnichannel contact management. This is how we achieve efficient automation, intelligent routing and customer acceptance. For three decades we are helping enterprises using the right technology and efficient processing increasing savings, sales and customer satisfaction. More than 500 projects could tell the story.
Change Management
We master change management with the right feeling for your employees. We bring teams together from C-Level to administration. We are able to authentically communicate and mediate throughout all levels especially within difficult constellations, still achieving the targets. This is a proven core skill. We support you in managing changes efficiently and cost-effectively with diplomacy and experience.